Bitcoin is the World’s first cryptocurrency, a form of electronic cash.

Much like email no one owns the bitcoin network.

Exchanges can take from 30 seconds up to hours. If your exchange has not completed after 24 hours, please contact our support team.

Very much. Refunds are granted when certain criteria are met, usually in failed transactions.

Per our Terms of Service, refunds are to claimed within 30 days after which it is rendered invalid.

Most of our transactions end up being successful but there are a few reasons for failure as follows:

• Incorrect deposit amount.
• Sending funds after timer has expired.
• Server downtime by our third party providers.
• Transaction over or under or limit.

An Invoice ID is a number specially created to a uniquely identify a transaction.

Our rates are defined by the market but we work hard to give the best and competitive rates depending on market strength.

If need be Swwap customer support can be reached via one if two channels: Our Email hello@swwap.io or Our live chat at the bottom right of our page.

Users can currently exchange only BTC. Along the line several cryptocurrencies will be added if they a deemed fit for exchange. You can subscribe to our news letter for updates or follow us on social media for announcements.